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Delivery and Returns

Delivery INFORMATION

We currently only ship to the United Kingdom.

ServiceCostEstimated Delivery
Standard Delivery – Royal Mail 2nd Class£2.95 (Free for order £35 and over)2 – 3 Working Days
Express Delivery – Royal Mail 24£4.951 – 2 Working Days

CAN MY ORDER BE DELIVERED TO A DIFFERENT ADDRESS TO MY BILLING ADDRESS?

Yes, you can choose a different shipping address upon checkout.

CAN I CHANGE THE DELIVERY ADDRESS?

Unfortunately once your order has been placed, we cannot change your delivery address. Please take your time when submitting your order.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@inkkin.co.uk. Please note that returns will need to be sent to the following address:
INKKIN, 17 Dudley Doy Road, Southwell, NG25 0NJ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@inkkin.co.uk

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@inkkin.co.uk.